Incredible Connection - Poor Poor Poor Consumer Support - Definitely Not Incredible!!!

Thumbs down to Incredible Connection Blue Route. Poor customer service. Bought a Hisense Smart TV yesterday. Shop assistant turned it on in the shop to show that it was in good condition. Brought it home, turned it on and set it up. About twenty minutes into watching a crack appeared on the top left hand side. Upon closer inspection when my daughter touched the crack it ran downwards in an arc. Returned it to Incredible Connection today and was told, after they have viewed the camera footage of the sales rep turning on the tv the day before for us, that they will not replace it. They only sell it on behalf of Hisense and we were asked if we had read the Terms and Conditions on the back of the till slip! Really! Is that common practice for consumers to immediately read the terms and conditions at the back of the till slip after they have paid for the item? You buy a tv in good faith expecting the store to replace if anything is wrong with the item. Asked the sales rep if anything is wrong can we return it, he said yes. The till slip shows a 3 year warranty. Yet when we took it back, they will not replace for a cracked screen. That was never mentioned. Poor, poor, poor, consumer support and service. No apology, nobody seemed to care, all the sales rep could say was, that he had opened it and turned it on and showed it to us that it was working. Wasn't oin the least bit concerned about the money we wasted. Will never deal with Incredible Connection again!!! And will never buy a Hisense TV again, ever!!!