Incredible Connection Pathetic Service

Went to Incredible connection to do an upgrade on my MTN number as I wanted the Z Fold 5. The lady that deals with the contracts Lebo was her name as I asked the orher sales person her name. She refused to help me yet the MTN system was offline but her colleagues sitting next to her helped us check on the system which store the phone and the watch. She sat there next to us doing something on her pc and when another client walks in she helps her. I must say that thr way Lebo thought that she is doing me a favour or giving me the phone for free. No ethics at all. She need customer service training because even if you are assisting your work colleagues internally you will either advisr the customer that you will assist in 5 to 10 minutes or sort your internally work out after you see to the customer. I am quite livid with her attitude as customer service meant nothing to her.