Incredible Connection or Incredible *******ion?

Do not buy online from Incredible Connection since they do not have a working delivery system with Fedex. I made an online purchase on 15/03/2023, it was handed to the courier company on 15/03/2023 @ 20:19. I am unable to track the package or arrange a pickup as the Waybill number does not read as valid on Fedex’s tracking system. All five calls I made to Incredible Connection on 20/03/2023 were not resolved successfully since the waybill number as per the Incredible Connection agents is correct but they also cannot track it on the Fedex courier’s website since they get the same message that the waybill number is incorrect. I logged a complaint and still got no feedback. I phoned today since there is a 5 working day SLA and was told that I have to phone back later since Incredible Connection need to find out from Fedex if they received the goods from the Fedex courier who collected it on the 15th! What a joke. If you need to do an online purchase, do not go via Incredible *******ion