Incredible Connection Online - second hand/faulty item sold

I brought a Canon Pixma TS9540 printer from Incredible Connection online which I received on the 19 Oct 2019. When opening the box we noticed that the ink was not packaged but rather was already inserted in the printer, the power cable was shoved in the bottom of the box, not packaged, the tags to remove from the printer was non-existent and there was someone elses photocopies shoved in the box. When we turned it on, it gave an error message 5011 - cancel printing. I then called the customer care help line and they were so unhelpful and told me to take it to my Incredible Connection store, which I did. It seems that this printer was either taken off the floor and repackaged and sold or it had been returned as faulty, repackaged and sold at full price. I am so disgusted at how the help line handled this and the fact that you can repackaged and item and sell it at the full price. The guys in the store agreed with me that this printer was not brand new and that the way everything was shoved in the box, it had been repackaged. I will never use Incredible Connection again - never know if you will be getting a second hand/faulty item.