1 reviews | Active since Oct 2013
INCREDIBLE CONNECTION ONLINE ORDER DISAPPOINT
Dear Incredible Connection Customer Service,
I am writing to express my disappointment and frustration with my recent online order experience. Despite receiving confirmation that my order would be delivered on December 9th, I did not receive my order.
I followed up with a phone call and was informed that delivery takes place between 8 am and 8 pm. However, I received a message at 17:30 stating that delivery was scheduled for December 9th and that I needed to be present at the delivery address. I waited in the parking lot of my workplace until 20:00, but no delivery was made.
The next day, December 10th, I phoned again to inquire about the status of my order. I was told that there was a system error and that delivery would take place on December 10th. Unfortunately, I still did not receive my order.
I am extremely dissatisfied with the level of service I have received from Incredible Connection. The constant delays, lack of communication, and excuses have eroded my trust in your company. I request a full refund for my order.
Thank you for processing my refund quickly for my recent purchase. However, you have lost a customer for life due to the overall experience.
I would like to extend a special thank you to the manager at HiFiCorp Rustenburg, who assisted me with my complaint. Your help was greatly appreciated.
Incredible Connection, it's essential to improve your customer service. I suggest reviewing your recent complaints to identify areas for improvement.
Thank you for processing my refund quickly for my recent purchase. However, you have lost a customer for life due to the overall experience.
I would like to extend a special thank you to the manager at HiFiCorp Rustenburg, who assisted me with my complaint. Your help was greatly appreciated.
Incredible Connection, it's essential to improve your customer service. I suggest reviewing your recent complaints to identify areas for improvement.