Incredible Connection Online delivery is up to no good!!!!

So... We are entering the silly season and as any business owner knows helping customers fast and efficient is for the best. So, I have ordered 2 Khumo card machines from Incredible Connection one to do deliveries with and the other one for the new till point that is already up and running without a card machine.

The delivery with payment stipulates that it takes 2-5 working days for delivery. So, I have placed and paid on 23 Nov 24. Hoping my card machines will be here in time. So, after numerous emails and phone calls and rude people phoning me telling me they are busy sorting my order out still I have received nothing or any indication on where my card machines are or when it will be delivered. It has been 9 working days and counting.... Can't do any deliveries to my customers or use my other till point without my card machines. I will never use the online services of Incredible Connection ever again.