Incredible Connection Online Customer Service

I ordered multiple items from Incredible Connection online, but only received one item from my order. I reported the issue immediately and expected assistance, but instead I was told they could not help me because I didn’t take pictures of the box when it was delivered.

At no point during the ordering or delivery process was I informed that I must photograph the packaging in order to be assisted if something goes wrong. I find it unacceptable that the responsibility is shifted to the customer when the delivery was incomplete.

Very disappointing service and poor after-sales support. I would expect a company of this size to handle issues like this more professionally and fairly.