Incredible connection not very credible!

Printer purchased on 16 October 2020 online for delivery. Money taken off card and received email with tracking number for goods. When using the tracking number, it said goods had been delivered in June 2015. I then emailed on 21st to follow up and let them know I have not heard anything. The response gave another tracking number through Fedex SA. When I tried to track that it was also listed as delivered in 2015. on 23rd I called and was told their systems were down and couldn't assist with locating my order. I asked to log a complaint so someone could contact me back. Nobody contacted me back.... on 26th I called again wanting some sort of info on where the printer is? I was then told no goods have been able to leave the warehouse since the 13th. When I asked why did nobody let me know their was a problem the lady couldn't tell me. She could only say that it would be delivered when the problems are fixed which she doesn't know when? When I asked to speak to a supervisor she told me it was no use speaking to them as they also did not know. I then said I would like to get a refund and rather buy it from Takealot which was only R100 more. She then told me it would take 14 days for a refund. So I then asked if I could go and collect the printer from the depot or any store. Her reply was no as it was an online order it must be delivered; even though Incredible connection are unable to deliver!!!!! I cannot believe the shocking service.