Incredible connection not honoring purchases that were paid for

I purchased a PS4 from incredible connection on the 19th of March 2020 at 10:09am. My order was magically cancelled and i quote as per my email "Your order was cancelled as per your request". Firstly, i never requested my order to be cancelled and i did not receive any notification advising me that there was no stock or that my order was going to be cancelled. I have contacted the store and customer service(***) which was a waste of my time as they phones never get answered. i then seeked assistance online via the chat option on the website, Tony joined the chat and advised me that my order was cancelled due to no stock. He had no knowledge of how customer service agent supposed to respond.

Tony then advised me that they cannot fulfill my order due to no stock and the refund was app**** so i would need to order again.

Incredible connection was so quick to take my money when placing the order but they can never hold up their end.

As per CPA, i have paid for the good and i would appreciate if they could hold up to their end of the deal.

Thank you Reylan