Incredible Connection: No notification,update or feedback

Incredible connection Online Store: So on the 22 January I went onto the Incredible connection online Store. As ussual when you purchase an item, you check if there is stock available. Before I ordered, I phoned a Store in Cape Town Tygervalley Branch and Cavendish Branch.The Cavendish branch was very helpfull checked online and told me they donot stcok this item in the stores its only available online.I then proceeded and checked to make sure they have stock, once confirmed I placed the order and paid via card. With no tracking info being updated since the 22nd and no contact from Incredible connection online store and with no contact details reflecting for the online store. I decided to contact Incredible connection Cavendish again on Monday 27 January this is 4 working days after placing the order with receiving no form of communication. I spoke to a lady she took my order number and informed me that they will find out and contact me back. Within minutes I was called back and a gentleman from the Cavendish branch phoned me to inform me that the stock the online shop has is damaged and the likelihood that they will get in new stock of the item is highly unlikely.And they would need to refund me, but BUT, refund will only happen within 15 to 30 working days. So I need a laptop urgently, I have paid in full for the desired laptop I found and purchased.Now I need to go buy me a new and pay another 6000 or 7000 while I have to wait 30 days for my own money because of unprofessional services offered. My biggest issue is not once did I get a phone call to say the item is out of stock if I didn't contact one of there stores as they don't have contact numbers, I wouldn't have known of this issue.