Incredible connection no longer professional

so yesterday i went to greenstone store to apply for finance on a 22k gaming laptop..they told me that there system was offline and that some finance button was not showing on the system and that IT needs to fix it..fair enough.i then went home and app**** online for credit and was approved for 27k and got a reference number..today my girlfriend went to the cresta store to go and apply and got told that her bank statement is not showing the latest payslip..fair enough..she then went and got another one that shows the latest statement.when she went back to the store she went to the lady that handles the credit and she was told that she is busy with a customer and that to apply for the credit takes 40min..and that they closing in 30min.then my girlfriend went away..she told me and i got upset and phoned the manager on duty asking why she was not helped?she just transfered the call to the person my girlfriend spoke to.she then told me that they closing soon and this application takes 40min..so i said and??you would rather loose a sale then stay 10min later then your closing time?so up to now you can see why i am frustrated with incredible connection..i am honestly thinking now that maybe i must just take my money else where..because there is another place that will gladly help us..so i will give this one more try..on Wednesday my girlfriend will try this again and if anything goes wrong then you have just made yourselves look like real idiots.the name that i once knew to be professional is not anymore I hope that something can be done about this and that we can actually buy with laptop before the special ends..because now we cant come on Tuesday because the finance lady is not there so only Wednesday...that is the 29th already...so let hope that Wednesday this gets sorted..if not then i will right another complaint and complain everywhere i can to make everyone aware that incredible connection is a joke