Incredible Connection: No delivery updates, no tracking, no human support – Order ***

I’m logging a formal complaint about Incredible Connection’s online order delivery and support failures.

Order number: *** Product: Razer BlackShark V2 X Wired Gaming Headset – Green (Qty 1) Shipment/Tracking number shown: *** Carrier shown: JDEX

Your own order status page shows:

2025-12-04 08:03 – “Ready To Pick” (With Warehouse)

2025-12-05 08:57 – “Shipped” / “With Courier”

Since then, I have no delivery, no ETA, and no usable tracking. The courier listed (JDEX) appears to have no proper public tracking tool/link, which is unacceptable in 2025. A tracking number without a tracking system is basically meaningless.

I have tried multiple support channels and got nowhere:

WhatsApp: your system doesn’t recognise the order numbers it generates. When I reached a human, the responses were robotic and unhelpful.

Facebook: I was told I must “log a complaint” to get a reference number for escalation. I was told it would go to “senior management” but no one has contacted me to explain what’s happening.

Call centre: I called 3 times and held for ±15 minutes each time with no answer.

The result is I’m sitting with multiple reference numbers, no clear owner, and still no product. Takealot would have delivered already.

What I want as resolution (non-negotiable):

1. A working tracking link / waybill + the courier’s contact details, and a firm delivery date, OR

2. If delivery can’t be confirmed immediately, a full refund with proof and turnaround time.