Incredible Connection N1 City - No respect

Needed help with an item I bought a month ago that is no longer functioning correctly. This staff member on the phone was so rude. Couldn’t assist me, wanted to send the product home with a staff member to test. I’ve always been a loyal customer and to be treated like ******* by a guy name Naasif. This is the last purchase I will be making with your business and I will not recommend anyone purchasing from your store