Incredible Connection misleading consumers by selling stock online they do not have, and ********ly withholding my money. Vague replies and

I am publishing this out of sheer outrage over the abysmal customer service from Incredible Connection. On Sunday, 20 September 2026, they accepted an immediate online payment of R21000.00 for a laptop order. The very next day, they cancelled the order because they accepted money for stock they did not actually have. Why are they selling stock they do not have? How can they demand immediate payment for an order to go through on their website, yet comfortably withhold my money for days due to their own misleading stock information? Since the cancellation, their support infrastructure has done nothing but gatekeep and stall. I have been addressed with vague, automated boilerplate scripts stating that my query is "being processed" or "forwarded to finance," but they refuse to provide a single concrete date, time, or timeline transparency for when my money will be returned. I issued a final demand for a manual EFT payout by the close of business yesterday (Friday, 25 September). That deadline was completely ignored. Today is Saturday, 26 September 2026, and I am met with absolute radio silence—no emails, no phone calls, and still no timeline. Holding a consumer's funds indefinitely without a clear resolution timeline is a direct violation of Section 47 of the Consumer Protection Act (CPA) regarding overselling. By locking up my R21000.00 over the weekend, they are causing me severe material prejudice. This is actively preventing me from purchasing a replacement machine elsewhere and starting at my new company this coming Monday. Your incompetence is now directly impacting my career and livelihood.