Incredible Connection Menlyn Mall WORST COSTOMER SATISFACTION EXPERIENCED EVER

A Garmin VivoActinve 4 watch was given to me as a gift. Once fully charged I switched it on with an error on the watch "Data file not found". After a day it actually went on and then it could not connect to my phone. I took it in to be replaced at Incredible Connection in Menlyn Mall and they blatantly refused to replace it after it was only purchased a week ago. The store consultant (Laxton - I could be misspelling his name) uninformed told me that the consumer protection act protects the company and I have to carry the liability and have it sent in to Garmin for testing. As they can't carry the liability. As much as I could, I explain that my consumer agreement is with incredible connection as the slips proves that I bought this product from them. Additionally they refused to download the app to connect the watch to the app to prove that it was working, adding to the poorest customer satisfaction attempt I have seen in my life. The 1 replacement they have left in stock, could not be given to me as a replacement because then they store does not have a closed item to sell. The store manager did answer his call to come and see me after he was called 3 or 4 times, no one went to fetch the manager as no-one wants to take accountability, showing *********** leadership in the store. I had to leave with a faulty product, with no attempt to meet me halfway, no replacement. I did not even request a refund, but a replacement of the product with the only item still left in stock in the whole of Gauteng.