Incredible Connection is the worst Company to deal with !!

Shocking experience. I bought a Mac in April of last year. At the end of May the computer started to freeze and every time we opened it it was not working. We could not do any work, and I took it in . It is supposed to be with the company for 14 days max. eveery time i have taken it in, it goes for at least 3 -4 weeks. I kept getting told the same thing, it is fine

Then i take it in before lockdown , yet again and i see they havent even tried fixing it as they asking for passwords etc. which have been given numerous times

I collect it again ( 4th time now ), and they have had it for the last 2 months with no work being done on it. They now say it is out of warranty ( because they keep it for so long each time and now are trying to duck around fixing the Mac I bought from them

Service department is useless Management is useless. They just transfer your calls so they dont have to answer your queries

Stay away, rather go direct to Apple if you want any Apple products