Incredible Connection is BS

I am really furious at their accounts department and customer service. 4 times i requested a paid up letter and I'm receiving this BS link that says my account is still in arrears, in which is wrong as my account is paid up, i have been waiting for 3 weeks now without receiving my paid up letter. I am trying to use the letter for other application and thats holding me up for 3 weeks now. BS service.