Incredible Connection - Greenstone Mall disgusting service

I would like to complain about the dissatisfaction I am currently receiving from the Incredible Connection in Greenstone Mall,

My wife is due for an upgrade with MTN, we have been trying to get the TV on her upgrade and for some reason there's always an issue,

My wife and I have been in-store over 7 times and called MTN ourselves for hours trying to understand what's going on,

The consultant Phumzile and the store supervisor Brenda have no customer service etiquette and skills, I have to constantly call the store and go in to only hear it's "giving the same error". If this is the service from Incredible Connection with regards to a sale and service it's a DISGRACE TO THE BRAND.

On Tuesday another supervisor Bongi assisted us and guaranteed us it would be sorted out by yesterday 22/10/2024, we have not heard from her since Tuesday.

I even had to assist them with how to elaborate to MTN what to put on the email.

They have poor listening skills and just are frustrating me.

I would like someone from head office to call me and the agents to held accountable for the stress and delay which is now 3 weeks just for an upgrade.

I have cc'd my wife on the email the upgrade is on her account