Incredible Connection Greenstone - Horrible Customer Service

This was one of those worst customer experiences that no one wants to encounter.

Firstly I purchased an item for around R1200.00 at Incredible Connection, The following day, sealed and intact I returned the item for a refund, when I got to the store I was asked to produce the receipt and card which I used to purchase the Item, at the time I did not have the card, so they advised that they will not be helping me.

So I then advised them that I will drive home which is about 10 km + away from the store in order to collect the card and sort the issue out, upon coming back to the store the second time I produced my card + receipt and I was told that they still cannot assist me because their system is giving them an error.

I asked if there are any other options as I am late for work, They suggested that I produce another card and later changed their minds and said it will not work, they then decided that they will give me cash and then again decided against the cash refund because they don't have R1200.00 in the store. I asked the lady who was helping at the time "Brenda" for a solution but she blatantly ignored me, took a phone call and walked away from me, closing the door behind her and went into a separate counter.

At this point I was upset and angry but still kept my calm and quietly waited for over 20 minutes while Brenda took her call in a separate room. I called Brenda's colleague to call her to advise her that she just left me hanging. Brenda told her colleague Zanele to tell me that she is busy. Twice I had to beg Brenda to assist me.

Now I am the idiot who came to the store twice, never got assisted and was shown the rudest customer service from Brenda as she walked away from me whilst I was speaking to her and took a phone call and blatantly ignore me. This is completely unacceptable from Incredible connection. I literally left the item and receipts in the store without getting help.