Incredible Connection - faulty merchandise and lack of customer assistance.

To everyone who reads this, just a warning not to purchase anything from Incredible Connection if you can help it. They take your money but once they have it, you mean nothing to them and the back up customer service is beyond shocking. I bought my son a laptop in May 2019 from the South Coast Mall branch. In January 2020 the hard drive started ticking. I took the laptop in for repairs in February and demanded a new hard drive, as i was informed that the hard drive was in the process of crashing. I had to fight for the technical guy to even write on the job card/repair form, that the hard drive needed repair/replacement. It came back and i was told a new hard drive had been installed. End April 2020, during lockdown, whilst Incedible Connection was shut, low and behold, the same laptop's hard dive crashed again. As Incredible Connection was closed, and as my son is doing first year Mechanical Engineering through Stellenbosch University, via online classes, whilst the University is closed during lockdown, we had no alternative but to take my son's laptop in for urgent repairs, or else my son would not be able to keep up with his University studies. We had no idea as to when Incedible Connection would reopen. I had to pay for another hard drive and to have all his programs reinstalled. Once Incredible Connection opened, i took the crashed hard drive, my extended warranty (which was still under 1 year old) and a letter from the computer repair gentleman and asked Incredible Connection to reimburse me for the hard drive replacement, which i had managed to have done for R1200. Shamane really tried to assist but Incredible Connection Head Office were 100% adamant that i should have waited until they reopened and only then brought in the laptop for repairs. This is absolutely disgusting service from Incredible Connection. The fact that in under 1 year the hard drive crashed not once BUT twice, and due to you not being available, and me therefore having to urgently arrange repair for fear of my son failing his first year, and you outright refusing to reimburse me for your absolutely shoddy hardware and service history, i find disgusting and not at all becomming of any business worth a damn. I will NEVER EVER support you ever again and i will do my absolute best to give you the worst publicity that i can muster. I can assure you that i will never recommend you, and rather, inform everyone i know, about how you dont give a damn when it comes to selling faulty equipment and assisting customers when it comes down to the crunch.