Incredible connection - Failure to deliver online order

I placed an order on 10 December 2023 online.

Order Number : #*** Waybill : JDG***

This has not been delivered as yet!

Incredible connection states 2-5 working days on thier website.

I have made numerous calls to their customer care line and eventually they cut the call on me. Logged a complaint and over 5 days and no-one has got back to me.

Supervisors are not available at all to take calls which is terrible service. call centre agents end calls when they have no answer. Noone knows whats going on.

I requested supervisor assistance's however I was told that her supervisor is in a meeting.(How convenient). The supervisor at your call centre Louisa Baloyi supposed to call me back however no calls received. Date of call : 14 December 2023 Time of call : 08:37AM

They have referred me to the couriers and couriers have no clue! they referred me back to the supplier.

Incredible connect must review the calls I amde to them from ***. All those calls were abandoned by agents from customer care and online orders.

I am being driven pillar to post and the service is very poor and no one take accountability. No one has answers!

I would not recommend anyone to buy from this company and do not honor theirs terms and conditions.

I want my order and Incredible connection has failed to deliver my package

Why do customers have to beg for something that was paid for. Consumer court is loading here...