Incredible Connection Fails at service

<p>I ordered the F1 2016 PC as a gift on Black Friday (2016/11/25). On Thursday (2016/12/08) I phoned I talked to a gentleman and he said that my package would be delivered on Friday or Monday. Well today is Monday I phoned the call center 9 times until someone picked up. They gave me the waybill number which I then typed into FedEx website the website said that the tracking number doesn't exist. Me not trusting incredible connection phoned fedex where they informed me that they haven't received information from incredible connection to pick up the order. I then phoned incredible connection back they only answered after the 3rd try. They lady who helped me tried to put me through to the managers and they didn't answer she also stated that the personal who is in charge of the orders are also not picking up. Now my question is this is a well established business why is no one answering the phones? Why can no one give me a solution to this problem? I also confirmed that the call is being recorded as this will be taken further I am a VERY unhappy client and would not advise anyone to order from them because of the lack of service and help to resolve the issue </p>