Incredible Connection double payment not creditted yet after a month

On the 11th January I bougth a computer and other items from Incredible connection Blu Route mall. I made the payment IB via an app with a gadget that the salesman was operating. He said to me that the paymetn had not gone through. So I paid again and this time it did work. However, a few days later i realised that the payment had indeed gone through and that I had paid twice. I requested refund via emails, sending both POP. from that date I sent numerous emails to request progress and finally after three weeks they responded that they were ready to refund. This was 8 days ago. I have not received the monies yet, nor I have received any communication whatsoever from Incredible Connection. It is now more than a month that Incredible connection is holding my money. Communication has been non- existent or very poor. I am discouraged from using this retailer ever again as it is obvious that there is no client services whatsoever and that in case there is an issue with my purchases I can expect a very poor or not service at all. This is very bad since electronics are not on the lower end of cost brackets.