Incredible Connection doesn't honour its deal nor does customer relations honour its word.

I am still waiting, after purchasing a new Mac laptop from Incredible Connection Tygervalley on 19 October 2024, for the gift voucher that was part of the purchase. I last was in contact with Mpho Mo***eng Customer Service Agent Pepkor Lifestyle Customer Relations, who sent me a screenshot showing a gift voucher balance of R1000, however, when I signed in to the 'gift voucher' section on the website, it showed a zero balance. I sent Ms Mo***eng a screenshot, and she said she would get back to me. Two days later, I wrote to Ms Mo***eng asking her for a response, as I had not heard from her. That was on 06 December 2024. To date, which is over a month later, I have had no response. I have just emailed Ms Mo***eng for a response. I have spent a lot of time in trying to get Incredible Connection to honour its deal to no avail, and I would appreciate help in getting the company to honour its deal and for its customer relations to honour its word.