Incredible Connection does not go the extra mile for customers!

I needed to renew my Kaspersky Internet Security, and I saw that Incredible Connection was offering this software for 4 devices at R399. I went to their store at the local mall and asked the salesman for the product. Initially, he seemed unaware of the promotion and searched for the sales promotion online. After scrolling down the page, he triumphantly pointed out to me that there was a tab requesting viewers to "Check stock and Collection Points in Your Area". He stated that this particular branch did not carry stock. I told him that I had not scrolled further down the page and had not noticed this request. I stated that I wanted the product and was prepared to pay for it in advance and could they have it shipped/ despatched to this store. He stated that this could not be done. I felt aggrieved and stated that their online ad was somewhat misleading and that I had incurred expenses as a pensioner because of it. I then mentioned that I intended to write to Hellopeter. He then told me to purchase it online. I told him that since it was a physical product, I would incur delivery costs.He then asked me to wait whilst he went to seek advice on the matter. He soon returned and bluntly informed me that I had two choices. Either they had it shipped to this store and I would have to pay R500 for the product, or, I purchase it online and pay a R75 delivery cost. I decided not to purchase this product from Incredible Connection at the VaalMall branch, but the following questions must be asked. Since stock deliveries are always being made to the branches, why couldn't the producy have been shipped with one of these deliveries? Why was I asked to pay an additional R100 to get them to do this? Incredible Connection simply does not go the extra mile for customers and I for one will not be making anymore purchases at this retailer.