Incredible Connection does not care

The complaint that I hereby bring to your attention, involves staff working at Incredible Connection "Blue Route Mall, in Cape Town". The name of the staff member is "Trisha". It also involves a member of Incredible Connection's "Complaints Department" - whose name is: Phumzile.

Trisha is a "technician" working at Blue Route Mall's Incredible Connection. Trisha was given the task of evaluating the problems on a brand-new PC I had bought but she messed it up. 1. First, she said the evaluation would take two days. 2. That turned out to be a lie, because it took more than three weeks - 3. After three weeks Trisha did not complete the job because the computer still cannot read external hard drives - despite the fact that the computer is brand new (2 months old) 3. Trisha failed to mention that an evaluation would cost any money. 4. In fact, she only mentioned money, after we came to collect the PC three weeks later. 5. On collection she asked for R400 - despite the fact that she did not fix all the issues. 6. We paid the money. 7. We then requested that she provide us with a report about the condition of the PC. 8. Trisha failed to write a proper report 11. The truth is that Trisha is a very lazy staff member with a very bad attitude, 12. Trisha is fighting with customers and sent me a very nasty email. 13. We sent a complaint to Phumzile, at Incredible Connection's complaint Centre. 14. Phumzile did nothing to solve the problem. 15. The computer still does not read external hard drives and has not been fixed. 16. We will not do any further business with Incredible Connection - because we will rather do business with Amazon and Takealot. Conclusion: Incredible Connection does not care