Incredible Connection do not honour Warranties

Incredible Connection seriously needs to up their game.

They have failed to deliver on their promise (warranty). I purchased a pair of headphones online in 2020 and close to a year later the left earpiece stopped working. I then took the set to the Cresta branch the day *before* the warranty expired and checked it in for evaluation.

Incredible only logged the ticket with their supplier the next day. As a result the supplier turned around and said they would not honour the warranty as the ticket was only logged with them the day the warranty expired.

Incredible responded to me indicating that the warranty would not be honoured because it had expired. So I get a raw deal here because of Incredible's mistake of only logging the ticket with the supplier the next day. How does that even make sense?

Trying to follow up with the online team (Simphiwe), multiple times, to sort out the issue yields no response. Finally calling their helpdesk a month later I get hold of someone who chats to the online team (Simphiwe and team) who relay the message that if I want to take the matter further I must log a call with the ombudsman. The cheek!

Online team, how about replying to emails and not leaving customers hanging.

To add to the pain the in-store tech guy, said he could not help further as the unit was bought online, however, if it was bought in-store he would have gladly replaced it. So an expectation was set right there.

The trust index on Hello Peter is 2/10 - I can't even imagine how 2 was even scored.

People should reconsider buying anything from Incredible Connection as a) they don't seem to honour warranties as per some of the other reviews here b) after-sales customer service is shocking c) they don't seem to care if you take them to the ombudsman