Incredible Connection disappoints once again

The 3rd order for an online purchase at Incredible Connection on-line store also went wrong .... 5 Business days after the purchase was made and paid for a Gaming Chair, there is still no movement on the order, which lead to a search for the contact centre number to call for a follow up, as this is nowhere to be found. Eventually finding it on the footer of the website, the number routes incorrectly for the first 3 calls and eventually leads to an agent that says it seems the order was cancelled, but she has no idea why, but somebody will phone me back. I receive an SMS that says I logged a call at Hi-Fi Corp and followed up again, First 3 calls did not go anywhere and rings funny. The 4th call go through but it takes 12 seconds before the agent can hear me on her side. She promises that it will not be a problem, but that she will update the call as the incorrect department was selected and that I will receive a new SMS. No sms .... The previous orders from Incredible were no better and I would strongly discourage any on-line purchases from Incredible Connection, What was meant to be a Holiday gift for a teen is now turning out to be waiting and time wasting exercise for a loving, very busy father ...