Incredible connection device repair process

Recently received the worst customer service at incredible connection(Wonderboom junction).On the 19th of November 2023 I booked my phone in for repairs then a few days after, I went to the store asking for a progress update and I was immediately told that I will be receiving my device in mid January 2024 because the repair company will be closing due to the festive season.Last week on Saturday (09 December 2023)I went to the store again to inquire on the progress of my device repair and was informed that I should rather contact the company that is responsible for the repair in order to find out the progress and if I am not ”patient enough “they can cancel the request and return my device as it was initially brought in.On the 11th of December 2023 I telephonically reached out to the company responsible for the repair and they informed me that they awaiting confirmation from the reseller on the acceptance of the quotation that was sent to the reseller.However the reseller informed me that they are in the process of cancelling the repair booking due the repair company closing for festive season which Is not the case and continued to blame me for being impatient.So clearly I am being made a fool because either one of the companies is being dishonest about my query and should the reseller cancel the repair request as they are planning my phone will then be out of warranty ,where they would not need to assist my with the repairs and all cost will be covered by myself.This is a very unpleasant service from such a reputable major brand.