Incredible Connection = Despicable after sales service

My daughter purchased a tablet from them last month, on special. She is 20 years old, this was her first "big" purchase and she did it on her own. She paid for it but they didn't have stock at the Walmer Park branch so they ordered from another branch. She received it a few days later. She charged it and kept it in the box as she's waiting for an order of a cover to arrive and hasn't used it. When she wanted to switch it on again, it wouldn't come on. My husband then took her back to incredible connection and their attitude was, and I quote "it's not our problem now". They then went to TTS and a very nice lady there helped her (it was very flat) and they eventually got it on. However, the lady notice that the earphone jack isn't working. We now sit with a brand new Samsung tablet with a fault and I suspect the stack they got from the other branch was a demo. I find the Incredible connection attitude disgusting and would have expected some sort of assistance considering that the problem presented itself in under a month of purchase. Obviously they don't give a damn after the sale has happened. Definitely won't get any repeat business from our family and quite honestly don't recommend them either.