Incredible Connection deceptive customer service

I bought a HiSense TV at Incredible Connection V&A Waterfront in September 2018. I was informed in store that this TV had a five year warranty. In November 2019 the TV was faulty and I took it back. In my deliberations with the store manager, he led me to believe that I will be informed from the very time technicians arrive to repair it. I stated clearly that due to the lost time I am suffering for not watching a TV, I want a refund and as a result I am not going to wait for this repair...hence I went to buy a TV. From November to February (4 months), I have not been given feedback nor been given a refund.