Incredible Connection

It seems as they are taking their time for me to miss out on my 6 months to get a refund according to the Consumer Protection Act. I've been struggling for 5 months where the laptop has been in for repairs twice. All I want is a refund so I can put this behind me. It is now in again after which I demanded a refund but they say "it will depend on the suppliers". They also prioritise their so called "policy" as superior over the consumer protection act. The laptop has been in for another +- 2 weeks once again.