Incredible Connection communication

I receive an SMS to say that my order will be delivered "Today" of which it was not. I have had no communication from anyone at Incredible Connection to say why and what the problem is. I then try phone Customer service- No answer, I try head office - Number does not exist, I contact help online - Hooray Tony chats to me and says " we will investigate" and........end of story, nothing. I eventually get the correct number for Head office and am told by the reception lady that there is nothing they can do to help. All I want is a simple phone call to tell me what the delay is. If it's a courier problem , they must investigate!!