Incredible Connection Click and Collect and customer service Fail

<p>On 5 October I wanted to purchase an Iphone 5S online for my daughter. I struggled to place a Click and Collect order for Collection at the Cavendish Square branch that had stock. I entered into the Online Chat facility for advice with an Incredible Connection advisor. After updating my online account details and trying a number of approaches , I was advised to capture the order for delivery to Incredible Connection Cavendish square as the website was not giving Click and Collect as a delivery option for selection.</p> <p> </p> <p>I then got an email later on 5 October from Incredible Connection that the order had been updated to ready to ship. As my wife was in Cavendish square on the afternoon of the 5th , I asked her to collect the Iphone. She told me that Cavendish could not see the Iphone on their dashboard and could not give us the phone which had been paid for. On 6 October I went to the store and complained to the store manager who said that for some reason Canal Walk had been selected as the store to send an Iphone to Cavendish but that the phone had not arrived yet. He proposed that I go to Canal Walk to pick up the phone or wait for the phone to be delivered from Canal Walk to Cavendish. Neithe of these options were palatable to me so after some discussion he proposed that he would cancel the online order and I could buy the phone from his store which I did. It is now 27 October and despite at least three interactions and promises being made by call center agents and supervisors , I have as yet not been credited with the R4999 for the cancelled order. My last interaction was yesterday and I was advised that by close of business yesterday I would have feedback regarding the credit that had not taken place. This whole experience has left a somewhat bitter taste in my mouth and for a company specialising in Tech I cannot understand why a simple credit cannot be processed automatically on cancellation of an order or why this Click and Collect service offer has failed. I am seeking immediate credit of the R4999 together with an apology from an Incredible Connection regional manager .wrt Order ********** 71</p>