Incredible Connection can't deliver a product in stock, staff not helpful.

I ordered and paid for a cell phone on 22/5/2020. Their delivery times show 5-7 working days. On +-25/5/2020 I used their online chat line to track my order and I saw that nothing is happening, despite an invoice being emailed to me from the store manager Reinier on 23/5/2020. As you wait a long time on the chatline, it says you leave your details (which you do anyway when starting the chat) for someone to call you.......No one called me back. Again I used the chatline on 27/5/2020 and asked where is the phone. The agent told me he can't really help me I must call the store in Witbank. I asked the query to be escalated but he said he can't.

I called the store and spoke to the manager Reinier, who explained and said their was a 'glitch'at their head office side that prevents the courier pickup the phone. He says he has tried over the weekend to get it sorted but not in his hands. Told him that it is not my problem and he must escalate it. Also told him I need the phone and because it is their systems error, they must overnight the phone, upon which he says no, the system pays only for normal courier. Not acceptable and no problem solving for a customer here.

Today is 29/5/2020, the tracking still shows phone is not picked up yet for order *** . I don't care if you have a problem. if you mess up, pull up your socks, get off you **** and make a plan. Everything can be solved by calling a manager at hq on the phone!

I will not recommend IC to anyone nor use them again. Takealot has no issues and I will keep using them.