Incredible Connection business ethics suck

On Friday 03 August 2018, I went to Incredible Connection store at Baywest Mall in Port Elizabeth and enquired about a cellphone deal they had advertised.

At the time I did not have the required paperwork with me and was advised that I could go to any branch to get the deal. On Saturday 04 August 2018 I then went to the Greenacres branch where I was told that they were out of stock for the Duo deal of the Hauwei Y7 2018 Smartphone. They referred me to Baywest and I asked if they could find out if Baywest had any stock, but the consultant gave me their phone number instead and said I should ask them myself.

I called Baywest and they advised that they did have the stock. I then rushed off to the store and upon arrival was told that the consultant that deals with new contracts was off for the weekend and could leave my details so that when Marisa came back on Monday she would contact me to finish off the deal.

I waited for the call, but it never came. This morning I called enquiring about the progress and Marisa told me that the ladies that gave her my form forgot which deal I wanted and now the deal expired yesterday on Monday 06 August 2018. She advised that she would find out from their head office in Johannesburg whether they would be able to assist.

I then receive a call from a friend of mine whom I had put down as a reference on their form saying that a lady from Incredible Connection requested to have my cellphone number. Minutes later Marisa calls back to tell me she is sorry but she can't help me and their head office has indicated that the deal expired.

I am appalled by this ridiculous service. I am beyond disappointed. Incredible Connection clearly has no business ethic.