INCREDIBLE CONNECTION BRITS MALL

Good day I went to Brits Mall Incredible connections on 07/01/2020 to submit a phone that was damaged .Called on the 24/01/2020 they apparently were waiting for Abacus Insurance to approve .I requested Abacus numbers and the funny part was that the claim was approved immediately after I called. Called yesterday on 03/02/2020 to follow up and could not speak to anyone because the Technician was busy with a customer from 14h11 to 15h14 .Today 04/02/2020 went to the shop and Thabang told me the handset is with the service Center .Called the service Center and the are still waiting for a go ahead from the shop . Called Thabang again and apparently he sent an E-mail on 29/01/2020 for the approval .Only according to the repair centre they only recieved it on 03/02/2020. 1—I feel unfairly treated coz it’s not my responsibility to be calling Abacus Insurance or the service Center for follow up 2-It’s almost a month without my phone and nothing has been done on it . 3-I keep calling the shop and being told different stories ,it’s not like the phone is lost just needs to be FIXED .Its over 20 working days and my handset is still not fixed . Wrote and E-mail to head office Manager and she promised the cellphone will be back some time next week .I was not happy with the response some time next week is not clear .Still have 3 days to that new week shes referring to .I need my cellphone back ... I would not recommend anyone to buy anything from Incredible Connection Brits Mall.