Incredible Connection Ballito

Good Morning On the 9th of February I took in my laptop which is still under warranty for fixing. The technician wasn’t there but another guy collected the laptop and said he’ll get the tech to give me a call regarding my unit. I received no call or feedback so I went in store on the 27th of February and again the technician wasn’t there, another lady working there said she cannot access his email and will get him to contact me. I did not receive any response and went back on the 29th of March, I finally met the technician who said he needed more info from me and he will give me feedback that same afternoon. I never received any feedback and went back to the store on the 1st of March. The tech wasn’t around and the store manager said she will get him to contact me. He still hasn’t contacted me and I have no information regarding my laptop. I also mentioned to the manager I’d be going on vacation soon so I need my laptop sorted by the following week. The service at Ballito Incredible connection is pathetic.