Incredible connection Bad service

Yesterday I purchased an xbox controller at incredible connection tygervalley branch. Initially I was looking for the controller in shock blue. I was assisted by "Liam" who told me that they didn't not have stock of the blue controller. I then asked him to check the other branches because I was willing to drive to get one. He told me noone else has it. After checking other stores I went back to to incredible connection. Who only had one left in the store. I bought the controller. I noticed the box was torn and heavily taped. I then told Liam that I'm gonna take it but if the controller is damaged inside I'm gonna return it because I was desperate. When I got home the controller had already had finger marks on it. So I assumed they tried to sell me a returned product with damaged packaging. But it was too late in the day to revisit the shop. I then checked on their website, where I saw that liam misinformed me about availability of stock and that the waterfront branch had one controller. After calling and asking if it possible for the me to exchange it. I told the waterfront branch about the tear in the box and they told me to come. Keeping in mind, I had to drive from the northern suburbs when I got there I was referred to tech support.by the lady I spoke to on the phone her name is Albertina. The guy checked out the controller and told me to wait for the manager. I stood there for almost 25 minutes waiting for the manager. Just for the tech support guy to come back and tell me the box is too damaged.( Which was not my fault.) And I have to drive back to tygervalley to return it. And then come and buy the controller. Which they already didn't have stock of. He then told me I would have to pay a handling fee of 15 % which I said was ridiculous because I was not the one who damaged the box. As I paying customer I am very upset With the service from both branches. Incredible connection waterfront did not even try contacting the tygervalley branch. After I explained to them that I was in no way responsible for the damaged packaging. And cohersing your customers into paying an additional R210 on an R1400 purchase is unacceptable. I am very upset and you have lost my business.