Incredible Connection

I have bought a laptop on the 22 December 2019. The 7 th of January the charger on laptop failed me. I returned to the Garden Route Mall George Incredible Connection Store. To my dissapointment they refuse to replace it with a new one due to the fact that it was bought 16 days before and they can only replace it within 14 days. I was told they have to send it away and that i will be without a laptop for 3 weeks. They also told me that it seems that i forced the charger in. By then my blood was boiling, but i kept calm. Completed the firms and left the store. I heard nothing from them. I called and laid a cimplaint with still no feedback. I called in on the branch 24 January. They informed me that the laptop is still with them with nothing been done, they waiting for the courier. 3 weeks later, no feedback, nothimg been done. Thats ridicously. I phoned the customer care. Nothing was even done about the complaint. Only now i receive a complaimt number which i was informed on the same day i will get a call. The customer care himself was shocked to hear that no courier picked it up yet and that it is still in the store. By now i am not calm anymore and loading this onto HeloPeter. Now i really hope that something will be done and that i will have a laptop within next week. Or do i have to wait a fresh new start with 3 weeks. Been unfairly treated and been accused of forcing in the charger, and been over promised and undelivered to does really not match up to Incredible Connection standards. Really i am not a happy customer. How many other people just have to wait. Time is money.