INCREDIBLE CONNECTION ARE TOTALLY USELESS

<p>I purchased security software online from Incredible Connection on Saturday 22/04/2017 and received a call on Sunday morning 23/04/2017 that I could collect my software from the branch closest to me, which as it happened, is the Incredible Connection branch at Mall@Reds in Centurion. That is where the service ended. On collecting my software, I found not only the staff, but the branch manager at the store to be totally *********** and to top the lot, they gave me my invoice, which after leaving the store, I checked the invoice and found that it reflected a purchase of a kettle. I took the invoice and my software back to the store and demanded a refund on my purchase. The store refunded the purchase to my cheque card, which is the card I used to purchase the software with however, on querying this morning why the refund was not reflecting in my account, I get the excuse that it takes 7 - 10 days for the refund to go through. Incredible Connection deducted the monies immediately off my account when I did the purchase and I therefore expect the monies to be refunded back into my account when I get a refund. Don't do business with this store as they are useless and *********** and don't have a clue as to what they are doing and less clue around customer service.</p>