Incredible Connection are *******!!!

I have had the worst experience with Incredible Connection online shopping! On Saturday the 31st of October 2020 I ordered a laptop on their website, payment went through and I received notification from my bank immediately. I waited for the confirmation email from them that didn't come until 11am on Monday morning the 2nd of November 2020. I tried to track my order and it said that I can only start tracking it 1 full business day after confirmation. So I waited until after 11am on Tuesday and nothing, I thought maybe it's not a full business day yet so I waited. I tried again after midday on Wednesday and still nothing. I decided to send them a message on Facebook for assistance and they responded asking for the order number. I sent the order number that was on the email they sent and to my surprise, I was told that the order number I gave them is for an order from the 12th of October 2020 (I've never ordered from them before). They said to recheck the number and send it again, I checked the number again and told them that that's the number they gave me, I wouldn't thumb suck an order number. I was blatantly told that "The number is incorrect." I was fuming of course because it was imp**** that I'm now lying about having placed an order that I've already paid for. I told them to sort it out and I also sent them a screenshot of the email they sent. They then asked me for the full name and surname of the profile that was used to place the order, which told me that they did not even bother to read what's in the email from the picture I sent because that information is there. They were in no way helpful, they were demeaning and rude! I just want my laptop and I do not ever want to buy from them or deal with them ever again!! Their service is disgusting and I don't even know why they're still in business!