Incredible connection - Appalling customer service

Firstly I went online to purchase a smart TV

The add was on the website for multiple hours which is false advertising as when I click on the item it does not add to my cart

When I call in , they say they are temporarily out of stock but that does not reflect on the website for my visibility

I was told to use the wishlist option as they will notify me when they have more stock so I did so

Hours later I go back to the site and the item is still there , I am now able to add to my cart which means there is stock so again the adverti*****t of the wishlist option is also false as it does not work

I then proceeded to enter the ID number for TV licence and complete the entire form of details required and approaching the pay option to then have a pop us stating delivery is not available in my area yet the add said free delivery and did not pose a notification prior to state only in selected areas

1. Falsely advertise the TV where there's no stock

2. Falsely advertise the wishlist option which doesn't work

3. Falsely advertise the free delivery options

Further more I was kept on a call for 30 minutes just for the agent to log a complaint which literally takes 5 minutes. There were no system issues as she would have mentioned and if they claim to have one , there would be no proof of an IT ticket logged within their department.

I call in today because I got an email with a simple apology and wanted this escalated further, the agent that I spoke to assured me that she had escalated and then cut my call without checking if I needed anything else

I called in 20 minutes later and asked this agent if the escalation has been submitted and this agent says there are no notes of that so the previous agent used up my time and also blatantly **** to me

Really disheartening and appalling customer service to say the least, I will further this with the ARB and consumer protection bodies