Incredible Connection Apalling Customer Service

I bought an office chair from the V and A Waterfront branch today, I tested the demo in the shop and requested one and was told that it is the executive chair for R2199 which I bought. The box description says Columbia High Back Executive chair with the price. I got home and started putting it together and discovered that it's not the chair that I had asked for. I wanted to get my ducks in a row before I called the shop so I checked what chair I had on the website. It turns out that the chair that I tested and liked is actually a leather office chair chromed base for R2299.99. So in the shop they gave me the wrong information from the beginning but anyhoo, these things happen. The chair that I got was the Surrey Office Chair retailing for R1299.

I phoned the waterfront branch to inform them of the mistake and ask how we will proceed. I was on the phone waiting for someone to answer for 25 minutes, not a good start, and was then told by the manager, Timothy, that there is nothing he can do then as he has other customers waiting, that I should email him and wait. I expressed my frustration that I am a paying customer too who was given the wrong information from the offset and the wrong chair - I've paid R2199 for a chair that actually costs R1200 that I don't want and instead of reassuring me that the problem will be sorted he argued with me in a raised voice about how busy he is and then put me on hold. After 15 minutes I hung up the phone.

I'm appalled by the customer service that I received. I am out of pocket, have a chair that I don't want and no idea how, if or when this will be fixed. And all this despite phoning in to get assistance.

I've noted that Incredible Connection doesn't respond to any Hellopeter complaints which is telling in itself. I can't quite get my head around the awful service.

Very disappointing, I won't be shopping there again.