Incredible connection and the companies affiliated with them are disgusting

I wish I could give this company -0 stars they deserve that. I have an account with Incredible connection,I have bought several goods from them on account and have under a year freed them even though though took out 4 year deals.Most recently I bought an IPad and a Ps4 from Incredible Connection Galleria.It was in excess of 21k and with interest it added up to in excess of 35000.I have been paying the account of over 900rands diligently every month without fail.Upon last statement I owed them about 6000.But due to an unforseen circumstance were I was diagnosed with full blown stage 4 stomache cancer I was forced to contact them for help.I do knw that the account is covered by insurance I think from a company GUARDIAN. Briefly I emailed Incredible connection headoffice beginning of january(debit goes off 20th every month)pleading for the company not to debit me bcos I am off work recently released from hospital 2ith incurable cancer.I submitted proof from oncholohist with reports where onchologist advised my company to put me off work ie on disability for 6 months tehreby permanent.I advised that the salary I was going to get would be minimal and I would use for ongoing medication and treatments due to daily pains. Guess what I was emailed back a ref number and I would be contacted.That never happened and I was debited on the 20th of January.I was flabbergasted and so frustrated and stressed I emailed and called Incredible connection head Office who put me in touch of Jdg etc.I was made like like idiot out of the zoo.Finally someone at Jdg tells me that the matter will be resolved soon as it and gone to Guarfian Insurance and I covered and they should reimburse me and pay the next 6 months etc.Not believing this I asked for the number and called GUARDIAN INSURANCE.A black gentleman answered and was clueless so he called his supervisor who was a Black female.She was absolutely rude to me and had an attitude I am so disgusted by.After telling her that I am going to report her She apologized and said before end of day she will resolve all my problems.Its 4 days later and still have the problem unresolved.I messaged Jdg today telling them my problem is unresolved and get an email back. YOUR ISSUE HAS BEEN SENT YO THE STORE PLEASE VISIT THE STORE.I mean this is downrite disgusting as I am on heavy meds can barely walk bcos i dnt have a cough or flu I have stage 4 full blown cancer and they tell me this. I lost patience and emailed them telling them I am reporting their disgusting services and that's why I am here. Is this the way that INCREDIBLE CONNECTION, JDG AND GUARDIAN TREAT CUSTOMERS. After paying 80 percent of my account is thisbtje service I get. They need to be exposed for false hopes they give us as customers especially when it comes to the insurance part and backup service. I will never recommend Incredible connection and all companies affiliated with then.