Incredible (*******) Connection

I purchased a white board online for my classroom over two weeks ago. After I received the package the board had a crack in it. It was quite difficult to return the package as I now had to repack it for them to collect. It has been a week later and no one has contacted me! They also don't reply on my emails....If you phone them, then they just say you must wait for someone to contact you. I want a refund as I need to buy another board from a company that can deliver service. This has been dragging on for more than two weeks now. Never again will I buy something from Incredible (*******) Connection online again!