Incredible Connection

I bought an ASUS laptop at Incredible Connection Hemingways, East London December last year. Six months later the USB PORTS stopped working. I sent it back. Firstly for a whole week no one attended to my laptop, I didn’t even receive feedback. After I called complaining about that I was told that my laptop had been fixed. I demanded that they test it so I could see. One of the technicians told me his USB would wipe out all the info on my LAPTOP. HELLO! They are a tech company, surely he didn’t just have ONE USB. I spoke to another technician and found out that my laptop wasn’t fixed. I was highly upset! They sent it to GQ. USB ports worked but my laptop was scratched and had a broken piece on the place where they worked on! No one mentioned a thing about the broken piece and the scratches! I took it anyway because I had already missed about WHOLE WEEKS of work!

Hardly three months later my laptop just died. Couldn’t charge it. Took it back. Only had one SMS saying it was sent to their service provider via courier. I asked if it was sent to GQ or to JHB. Had no answer. The tech told me they never know until it has arrived. DOES THAT EVEN MAKE SENSE???? A few days later I called. Firstly I was told I would be called back. Three hours later I still hadn’t heard from them. I called them and was put on hold four times. The last time they put me through to someone who still had NO IDEA where my laptop was sent to! Time is MONEY! Time is LIFE. I am not able to work without it.

Just this afternoon I missed a meeting because I hadn’t received an email from work! Is Incredible Connection going to employ me when I lose my job. What kind of circus are they running at Incredible Connection in Hemingways East London! Their service is TERRIBLE. No communication and total lack of a sense of urgency. I am highly disappointed. Will never buy from them. Never EVER!