Incredible Connection

A while ago I made an online inquiry on Incredible Connection's website to see if I would qualify to buy a laptop on credit. I then decided not to go ahead with any transaction at that stage. No purchase was made, no laptop bought.

Recently (November 2018) I bought the laptop and everything was great. Unfortunately, when taking a look at my outstanding balance so as to pay off the whole amount, I discovered that they had DUPLICATED my account, saying I had an account at Greenacres (false) as well as at Bay West. So they reflected a double balance and worse still, had been double debiting my bank account.

I contacted their customer services department who put me through to Zukiswa in their ***** department, I had to submit all my docs again and she then realised this was a simple matter of them never having cancelled the previous "account". Although how this resulted in a double account being created, I have yet to find out.

I made my first inquiry on Monday 8 April. To date, Antony (the manager) has been giving Zukiswa the runaround and has still not cancelled the ********** Greenacres account and processed my refund. I now have to go to the shop in person and get ugly because of this arrogant incompetence.

I am also making my own legal inquiries and am looking for an appropriate ombudsman to approach.