Incredible **** BUSINESS SERVICE and ETHICS

Absolutely pathetic service for opening accounts!! So i recently opened a Unsecured account with them, this process took 1 hour which was fine and i was satisfied with the turn around and the sales agent whom assisted me. So i went back to open a Store account with JD Group, using the SAME documents that the unsecured account was approved and vetted on i app**** 3 days ago. I have gone to the Somerset Branch 3 times now to follow up, call them to follow up and simply its been issues.

1st, they submitted the documents and stated it normally takes 15min to get apprioval as I was pre approved already, so they used the same documents that was used the day before. 2nd, after submitting the documents i sat there for well over 4 hours waiting on HO to approve the application, this did not happen. The manager then said he will escalate this and give them a call, i suspect it was not done as the application was still not approved. Then i called the branch, they advised me that the HO requested they need to redo the application as the declared salary was suppose to be the least amount not the normal amount on my bank statements and my payslips, 1st thing that they did wrong, you must use a average if the salary is not exactly the same, not the least amount! So i said fine, go ahead, and i had to go again to store to sign paperwork and resubmit. After submission about 4H after ONCE again, i got a call from HO where they asked that they need to do verification on my bank statements from my Bank, do i consent, after asking WHY i was just told because it is being picked up as *****ulant because it was submitted 2 days in a row, so i gave permission after the salesrep that did the application the first time stated: "We just need to resubmit the documents with the least pay bracket they will not do any other checks again or verification as all of this was done already, they just want the correct agreement". another 4H passed nothing was done after the call, i went to branch again sitting for ONCE again about 3H, the salesrep in store INCLUDING THE MANAGER is not fit to serve clients as they just call in, ask why it hasnt been processed yet, and then says goodbye, no escalation, no explanation they need to check my profile as its just a resubmission of the correct pay bracket according to the email that they received requesting the correct detail. Still till now, even with HO doing applications and a application of another client was approved within 15m whilst instore, i am still waiting on mine!?!?!?!?!?!?!?!?! Now we called in this morning asking *** is going on as the application is still not done yet (if there was a backlog which i doubt that i keep on being chucked to the back of the line for some reason) and i havent gotten a call yet.

ITS 3 DAYS ****** HELL FOR A SIMPLE ACCOUNT THAT I QUALIFY FOR, I CAN AFFORD, AND THAT NOT EVEN 1 DAY BEFORE I WAS APPROVED AND WAS REQUESTED JUST TO SUBMIT THE CORRECT SALARY BRACKET, EVERYTHING WAS SUPPOSED TO HAVE BEEN HANDLED WITHIN 15M AND DAY 3 I AM STILL WAITING