Incorrectly advised for Credit application

Good day

I have sent an complaint to Incredible Connection's complaints department via their Website on 30 August 2024. Before that I complained on 16 August 2024. Incredible Connection does not worry about their customers, nor the incorrect advice provided to their customers in-store.

I have an urgent matter that needs to be sorted out. During the end of July or beginning of August I went to the Incredible Connection store in Cresta Mall. a lady with the name Cynthia Mazinyo assisted me to apply for finance/credit. The process went well and I was approved. I requested a down payment plan of 36 months. However with the finalisation of the finance application Cynthia made a mistake by selecting the Revolving credit, instead of the Insure credit.

I asked Cynthia explicitly more than 5 times, if this will have an effect on my term of down payment. She confirmed it will not have an effect and it will be okay. She also assured me that if there is any issues, I can just come to the store and they sort it out. Well I did contact them and there was simply nothing done to assist me with the issue.

On 16 August I received my Incredible Connection statement and it displayed I need to pay R1300 per month. This was incorrect and I contacted the finance department and the store, they all just said there is nothing they can do, and that the Revolving credit is only payable in 12 months. Which I understand. But this was caused by an Incredible Connection employee.

I spoke to Cynthia at Cresta numerous times and incredible connection is simply making this the clients problem. I was advised incorrectly by Cynthia and no person at Incredible Connection is willing to sort this problem out or admit to the mistake that has been made. The resolution to the problem I received from Cynthia was, either to pay or bring back the products and cancel the credit application. I explained that this is not a resolution and I want the products and want to pay for them at the term agreed upon.

Standing with the terms and conditions documentation in my hand at the store in Cresta Mall, reading that there is no notice of a payment term. Again asking Cynthia what are the terms because it is not explained in the paper work. She read it and said she will ask someone at the back office. I stood in the store with the merchandise in my hand for over 40 minutes and no person could confirm the payment term to me. I eventually left the store with the products.

On 16 August I sent a complaint to the store and finance department and numerous times requested a Manager or Area Manager to contact me and it has fallen of deaf ears.

Today, 30 August I received a curtesy call from Incredible Connection with regard to my new account. I spoke to a lady named Penny and she said she will escalate the matter for me. So this matter is still not resolved and to be continued.

I want to reiterate, I do not want to return my products purchased. I want the products and want to pay for them at the agreed term of 36 months. This is the worst services I have ever received and completely appalling, to think an employee of Incredible connection made a mistake, and that Incredible Connection is not willing to resolve the matter at all. Completely leaving the client it his own peril and discontent.

I cannot for the life of me believe that a Finance Manager cannot resolve this issue by simply approving a Insure credit profile and placing me and my products in that category. Or something of this sort. a Mistake was made by Incredible Connections and Incredible Connection needs to take responsibility for this. I will not own up to a mistake caused by someone else and be stuck with the burden. I will never refer another person to do business with Incredible Connection as long as I live.

I need this issue resolved or I will be contacting the Credit Ombudsman and logging complaints or every social platform available.

With dismay Chris Storm